End-User License Agreement Mya Cleaning Service
Last updated: 22 September 2026
- This agreement This End-User License Agreement (“Agreement”) is between Mya Cleaning Service (“Mya”, “we”, “us”) and you, the person using the Mya staff application (the “Application”). By using the Application you accept this Agreement. If you do not accept it, do not use the Application.
- What the Application is The Application is Mya’s internal system for its office and management staff. It provides a knowledge-base assistant that answers questions about how the business operates — services, pricing, quoting rules, promotions, policies, service areas, booking procedure and internal scripts — and a daily dashboard for working through operational tasks such as reschedules, confirmations, billing issues and customer follow-ups.
The Application is not sold and is not offered to the public. It is made available for use by authorised Mya staff in the course of their work.
- Licence Mya grants you a limited, non-exclusive, non-transferable, revocable licence to use the Application for its intended purpose: looking up how the business operates, and recording and completing the operational tasks assigned to you.
The licence lasts only as long as you are authorised. It ends when your authorisation is withdrawn or your engagement with Mya ends.
- What you may not do You may not: use the Application for any purpose other than Mya’s business; copy, modify, reverse engineer, or create derivative works from the Application; resell or sublicense access; use automated means to extract data from it; remove customer or business data from it except as your role requires; or interfere with its operation or security.
- Accounts and access Access is limited to a named list of authorised staff accounts. Accounts are individual. Do not share your credentials, and do not use another person’s account.
If you believe your account has been accessed by someone else, or you no longer need access, tell us immediately.
- Customer information and confidentiality The Application holds personal and business information about Mya’s customers, including contact details, addresses, booking and service history, billing notes, and records of calls with customers.
You may view and use that information only as your role requires. You may not disclose it outside Mya, copy it to personal accounts or devices, or use it for any purpose unconnected with Mya’s business. This obligation continues after your access ends.
Mya collects and uses information through the Application as described in the Mya Privacy Policy, which forms part of this Agreement.
- AI-generated answers The knowledge-base assistant produces its answers automatically from Mya’s own documented information. Those answers can be incomplete, out of date, or wrong.
Answers are guidance for staff, not authority. Do not treat an answer as a binding quote, a commitment to a customer, or a substitute for management judgement. Where an answer will affect what a customer is charged or promised, confirm it against the current source before acting on it. Where the Application and a written Mya policy disagree, the written policy governs.
- Third-party services The Application relies on third-party services to operate, including hosting, database and authentication providers, an artificial-intelligence provider that generates the assistant’s answers, an email delivery provider, and workflow automation services.
Information you enter, including the questions you ask the assistant, may be transmitted to those providers to the extent needed to operate the Application. Your use of those services is also governed by their own terms. Mya is not responsible for their availability or conduct.
- Availability Mya aims to keep the Application available but does not guarantee uninterrupted access. It may be unavailable for maintenance, or because of a failure in a third-party service it depends on.
- No warranty The Application is provided “as is” and “as available”. To the fullest extent permitted by law, Mya disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy of generated answers, and non-infringement.
- Limitation of liability To the fullest extent permitted by law, Mya is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, arising from your use of the Application.
Nothing in this section limits or replaces Mya’s obligations to its customers under a booking or service agreement, or the terms of your employment or engagement with Mya. Those are governed by those documents, not this one.
- Changes Mya may update this Agreement. The current version is always available at this page, and the date at the top shows when it last changed. Continuing to use the Application after a change means you accept it.
- Termination Mya may suspend or end your access at any time, including where this Agreement has been breached. You may stop using the Application at any time.
- Governing law This Agreement is governed by the laws of the State of California, without regard to its conflict of law rules.
- Contact Questions about this Agreement:
Mya Cleaning Service
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