This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Purpose of Collection
The collected Personal Information is utilized to:

Provide our Services and understand how they are used so that we can make useful improvements;
Understand our clients and potential clients and their needs so that we can communicate more effectively and provide more relevant information;
Evaluate how our Site is used and offer improvements that will enhance user experience on our Site;
Process transactions and fulfill service requests;
Comply with legal requirements and protect the rights and safety of our users and others.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

Types of Personal Information Collected:

We, along with our third-party providers, may collect the following types of Personal Information when you register online, place an order, complete a survey or provide feedback, or through cookies (discussed in more detail below):

Contact Information: such as your name and business name, Email addresses, address and/or business address, phone numbers;
Financial Information: Credit card details and bank account numbers used of purchasing our Services;
Geolocation data;

Internet or Other Electronic Activity: Information about the device you use to access our Site, including the type of device, ratings & reviews you post to our Site, operating system, and browser, Internet Service Provider (ISP) and Internet Protocol (IP) address;
Audio, Electronic, and Visual Information: Photographs or videos that you provide to us, call recording of certain communications, Content from communications between you, our clients, and other consumers in connection with your use of our Services;
Inferences Drawn from Personal Information: Profiles reflecting your preferences, created based on the information collected above;
Demographic Information: Gender, age, salary, employment information, and race;
Professional or Employment-Related Information (For Employees and Job Applicants): Employment history, qualifications, and other related information;
Additional Personal Information (For Employees and Job Applicants);
Any other information about you that you provide when contacting us through our Site, our social media pages, or any other means.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.

However, you will still be able to place orders.

Your Consent
By using our Site, you consent to our use of cookies as described in this policy. We believe in transparency and are committed to informing you about how we use cookies to improve your experience with us.

Data Sharing and Disclosure
We do not sell your data under any circumstances. This section outlines the circumstances under which we might share your data and the types of third parties we might share it with.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en. We have not enabled Google AdSense on our site but we may do so in the future.

SMS Terms & Conditions
SMS Consent Communication:
The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

Types of SMS Communications:
If you have consented to receive text messages from 247 mya cleaning service., you may receive messages related to the following :

Appointment reminders

Follow-up messages

Hello. This is Mya Cleaning Service. You are booked on Friday at 12-1 PM arrival window for a deep cleaning. However, we have a team not working on Friday so is there any way we can move your cleaning appointment to tomorrow at 8-9 or 9-10 AM arrival window instead? Please let us know when you can. Thank you very much. Reply STOP to opt-out

Hello. This is Mya Cleaning Service. For your cleaning appointment tomorrow, your cleaners will be arriving at 2-3 PM. Thank you very much.

Hello. We just wanted to let you know that your cleaners are there trying to get in is there anyone to let them in?

Message Frequency:
Message frequency may vary depending on the type of communication. For example, You may receive up to 2 SMS messages per week regarding your appointments or account status."

Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:
Thank you for opting into SMS messages from Mya Cleaning. To opt out at any time reply STOP.

 

Opt-Out Method:
Thank you for opting-out of SMS messages from Mya Cleaning. To opt back in at any time reply START.

 

Help:
Thank you for contacting Mya Cleaning, we will be in touch with you soon to help.

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

Standard Messaging Disclosures:
Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

Message frequency may vary.

Data Security

We use industry-standard data protection mechanisms to safeguard your information​​. While we do not disclose specific details of our security infrastructure, we assure you that we use technical and organizational measures to protect your information, aligning with the best practices in the industry. We strive to use the best security practices; however, it's important to note that no data storage or transmission over the Internet can be guaranteed to be 100% secure. As such, we cannot ensure or warrant the absolute security of any information you transmit to us, and you do so at your own risk.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
• Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
• You will be notified of any Privacy Policy changes:
  • On our Privacy Policy Page
• Can change your personal information:
  • By emailing us
  • By calling us
  • By editing your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• We will notify you via email
  • Within 7 business days
• We will notify the users via in-site notification
  • Within 7 business days
• We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

myacleaningservice.com
(424) 278-5828
Los Angeles, CA 90034
United States

Last Edited on 2016-08-25